Sr. Engineering Support Lead at The Climate Corporation in San Francisco, CA
Description Our Level 3 Engineering Support team helps our Level 4 Engineering organization by triaging level-2 customer facing issues by either resolving the issue or by packing the issue for Level 4 Engineering to solve. Our mission is to help to ensure our customers (farmers) can increase their crop yields in a sustainable way. The demands of availability and responsiveness of services for our customers are growing. As a Sr. Engineering Support Lead for Level 3 Engineering Support, you will join a team of world-class, highly motivated, innovative, and collaborative engineers with deep domain expertise in cloud based solutions and tools. You have the opportunity to use your wealth of experiences in Level 3 Engineering Support to help us orchestrate the successful resolution of customer facing issues to ensure we deliver within our SLA's with minimal downtime and maximum customer happiness. Your Impact:
Owning all investigation activities, meetings, and conference calls Orchestrate the communication/meetings/triage efforts of customer facing issues - organize the triage efforts to ensure the teams have the right resources, status updates are clearly and consistently communicated, and that issues come to a successful completion Ensure the right people are involved and ensuring timely resolution of remediations within SLA's Holding teams accountable for resolving the outage via workaround or permanent fix within SLA's Supporting and nurturing process improvements and knowledge base improvements Providing periodic metrics and reports Basic
Qualifications:
Demonstrated ability to communicate technical issues to technical and non-technical audiences (written and oral) Demonstrated ability to quickly understand & summarize technical issues and solutions / workarounds under consideration by engineers Bachelor's degree or equivalent work experience 5
years of strong analytical thinking and excellent troubleshooting skills Demonstrated ability to keep a team focused on getting the site back online safely as soon as possible Demonstrated ability to keep cool and organized under pressure Demonstrated ability to assessing risk or assist others to determine the risk profile of the proposed solutions or workarounds 7
Years of experience of working in a development environment with 4
years in a service/devops environment. Preferred
Qualifications:
2
years of working knowledge in any cloud-based environment (AWS, Azure, GCP) Familiarity with a DevOps or SRE culture and processes Maturity, judgement, negotiation/influence, analytical, and leadership skills. Working understanding of AWS popular services:
EC2, IAM, S3, EBS, SSM, CloudWatch, CloudTrial, CloudFormation, Lambda, SQS, SNS, Redshift, Athena, EMR, Kinesis, Glue, Data Pipeline, ECR, ECS, EKS etc. Familiarity with the security frameworks and application security best practices. Familiarity with one of the monitoring tools NewRelic/Dynatrace/DataDog.
Salary Range:
$100K -- $150K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications.
Owning all investigation activities, meetings, and conference calls Orchestrate the communication/meetings/triage efforts of customer facing issues - organize the triage efforts to ensure the teams have the right resources, status updates are clearly and consistently communicated, and that issues come to a successful completion Ensure the right people are involved and ensuring timely resolution of remediations within SLA's Holding teams accountable for resolving the outage via workaround or permanent fix within SLA's Supporting and nurturing process improvements and knowledge base improvements Providing periodic metrics and reports Basic
Qualifications:
Demonstrated ability to communicate technical issues to technical and non-technical audiences (written and oral) Demonstrated ability to quickly understand & summarize technical issues and solutions / workarounds under consideration by engineers Bachelor's degree or equivalent work experience 5
years of strong analytical thinking and excellent troubleshooting skills Demonstrated ability to keep a team focused on getting the site back online safely as soon as possible Demonstrated ability to keep cool and organized under pressure Demonstrated ability to assessing risk or assist others to determine the risk profile of the proposed solutions or workarounds 7
Years of experience of working in a development environment with 4
years in a service/devops environment. Preferred
Qualifications:
2
years of working knowledge in any cloud-based environment (AWS, Azure, GCP) Familiarity with a DevOps or SRE culture and processes Maturity, judgement, negotiation/influence, analytical, and leadership skills. Working understanding of AWS popular services:
EC2, IAM, S3, EBS, SSM, CloudWatch, CloudTrial, CloudFormation, Lambda, SQS, SNS, Redshift, Athena, EMR, Kinesis, Glue, Data Pipeline, ECR, ECS, EKS etc. Familiarity with the security frameworks and application security best practices. Familiarity with one of the monitoring tools NewRelic/Dynatrace/DataDog.
Salary Range:
$100K -- $150K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications.
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