Property Manager at Related in San Francisco, CA
Responsibilities DUTIES AND
Responsibilities:
The Property Manager is responsible for the following:
Supervises all administrative and maintenance Hires, trains and evaluates maintenance staff, in conjunction with Resident Supervises specific site program administration and ensures that sites are in compliance with brand standards including property presentation, marketing, apparel, Resident/landlord relations, which include the management and resolution of customer service issues so that the longer the resident stays at the property, the more satisfied they Ensure compliance with all federal, state and local laws, specifically, Fair Housing regulations at site Special projects as a TASKS :
The tasks in the Property Manager's area of responsibility include, but are not limited to the following:
Accounts Receivable/Accounts Payable Tasks Proficient with all procedures and requirements of accounts payable and accounts receivable. Oversees efforts to collect rent with attorney and collection agencies. Ensures timely compliance with all reporting deadlines, i.e., accounts payables/receivables to the regional office. Reviews/approves bad-debt write offs and invoice credit memos. Reviews and approves expenses up to $5000 spending limit. Oversees regular review of the Payment Processing Dashboard in Yardi for NSFs, failed payments, and other returned items. (Recommended:
First of the month and then weekly review thereafter.) Oversees the review of ProfitStars for all NSFs found in the Payment Processing Dashboard. Oversees the audits of security deposits through Bank of America Demographic Reports (BOA SD Activity) and analysis of Yardi security deposits against bank liability reports. Approves Final Billing Checklists completed by Assistant General Managers to ensure processing by IPS. Reviews and reconciles all resident-associated bank rec and cash transactions from the prior month Verify site team is compliant with purchase order processing through the Ariba system. Marketing, Leasing and Administrative Tasks Coordinates with the Resident Manager to oversee the smooth transition of apartment turnovers. Ensures the understanding of and adherence to all EEO and Affirmative Action updates which include Fair Housing/Equal Housing, Section 504 Self Evaluation of the Rehabilitating Act of 1973 and the Americans with Disabilities Act. Reports all requests for reasonable accommodations to the regional office. Assist with preparation of annual operating budgets. Responsible for staying within budgetary guidelines for items within one's control. Ensures that major budget items are completed as scheduled according to proper standards. Initiates and implements policies, procedures, forms, schedules and/or controls with the approval of the Senior General Manager to properly manage the staff and physical plants. Supervises appropriate building security measures, incident documentations and proper notifications of management, owners and/or insurance carriers where necessary. Assists Leasing Consultant with periodic comparable site analysis and comp grids as well as shopping of competition. Reviews BI and DQE reports on a weekly basis, work with leasing consultant on any errors reported. Assures all leases are properly prepared in the Online leasing application, signed by prospects and executed by the Property Manager as expeditiously as possible. Ensures that there is adequate coverage for the leasing office and maintenance at all times. This coverage may include 7 days a week, extended hours of operation or working on weekends, whichever method is appropriate. Has complete oversight over the renewal process and speaks with residents after the leasing agent has exhausted all attempts to negotiate a renewal. Ensures that all site staff employees have access to necessary computer software and hardware by completing the IT Checklist. Hiring, Training and Evaluations of Office/Maintenance Staff Supervises the performance of all office staff and Concierge. Approves all time sheets including O/T and temporary labor for submission to the regional office on a weekly basis. In conjunction with the Resident Manager, documents issues to be noted in performance evaluations and keeps the Senior General Manager fully apprised of the same. Drafts disciplinary and/or probationary letters to site level personnel and provides comprehensive backup for the Senior General Manager. Performs the initial screening and interview of applicants for the Admin Assistant,Concierge, Leasing as well as Resident Managers and recommends qualified applicants for Senior General Manager Interviews. Encourages site staff in completing Employee Engagement Survey. Works closely with Senior General Manager to create and execute Action Plan for Employee Engagement. Specific Site Program Administration Tasks Completes monthly budget variance reports (asset report) for submission to the Senior General Manager by the 10th of each month. Maintains a continuous list of project needs and concerns, both administrative and regarding the physical plant. Supervises/ensures adherence to site regulatory agreements. Leads the weekly operation meetings, ensures proper attendance, and upload the minutes/form (the creation of which may be delegated) to the Box drive on a weekly basis. Approves payroll for Resident Manager, Admin assistant, Leasing and Concierge. Resident/Landlord Relations Tasks Responsible for building's resident retention and acquisition efforts. Initiates introduction with new residents within 72 hours after move-in to assure quality control and confirm satisfaction with service that was provided. Confirms that residents are fully and properly notified of all issues that affect their residency. Thoroughly familiar with each site lease and enforces the House Rules and Regulations of the site as well as the Pet Agreements and any regulatory programs in place and documents significant violations of either. Attends court proceedings as required. Oversees Resident Manager in ensuring proper service to residents by thoroughly reviewing service request logs and following up on completed requests. Also, sets the lead in establishing proper service mentality in all dealings with residents. Maintenance Operations Tasks Oversees proper preventive maintenance schedules and ensures adherence to the same. Ensures compliance with contracts regarding work being performed by third party contractors. Establishes RFP's for major capital projects. Confirms appropriate market rate standards of curb appeals for all sites at all times. Special Projects As assigned by the Senior General Manager. Qualifications Three
years supervisory skills. Minimum of three (3) years' experience managing a team of Strong leadership, organizational and administrative Ability to manage a property as demonstrated by work experience including financial performance, customer service, communications, marketing, negotiation, crisis management, and Ability to analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management as demonstrated by business results in previous Experience in budget preparation and financial reporting, with a strong understanding of building operational systems, leasing and marketing, documentation and Five (5) years of knowledge of property management compliance practice and procedures related to Class A and Affordable property Ability to successfully resolve resident issues as demonstrated by work Ability to negotiate and manage contracts with 3rd party service providers as demonstrated by previous work Ability to supervise and develop employees and provide feedback and coaching to subordinates resulting in improved performance as demonstrated by experience in previous Ability to speak, read and write English as demonstrated by clear and concise written and verbal communications. Demonstrated ability to write reports in a clear, concise Ability to communicate at all levels. Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and Ability to perform basic Microsoft Office applications such as Word and Note:
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Please note that Related has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, Related employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law. #LU1 Overview Related Management Company is the owner and operator of a premier portfolio of assets valued at over Sixty billion. Our operating portfolio consists of a diversified mix of properties including luxury rental buildings, retail and commercial space, luxury condominium residences, affordable, and workforce housing located throughout the United States. As the owner and developer for the majority of the RMC portfolio, we have ensured that our buildings are the best assets in their respective submarkets. We provide a diligently maintained property management platform with dedicated professionals who consistently exceeds our residents' and commercial tenants' expectations. Our dedication to providing the highest and most personalized level of service is one of the hallmarks of the company and a key differentiator in the market. For more please visit www.Related.com . Related is an Equal Opportunity Employer For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https:
//www.related.com/privacy-policy
Salary Range:
$80K -- $100K
Minimum Qualification
Construction & Real EstateEstimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
The Property Manager is responsible for the following:
Supervises all administrative and maintenance Hires, trains and evaluates maintenance staff, in conjunction with Resident Supervises specific site program administration and ensures that sites are in compliance with brand standards including property presentation, marketing, apparel, Resident/landlord relations, which include the management and resolution of customer service issues so that the longer the resident stays at the property, the more satisfied they Ensure compliance with all federal, state and local laws, specifically, Fair Housing regulations at site Special projects as a TASKS :
The tasks in the Property Manager's area of responsibility include, but are not limited to the following:
Accounts Receivable/Accounts Payable Tasks Proficient with all procedures and requirements of accounts payable and accounts receivable. Oversees efforts to collect rent with attorney and collection agencies. Ensures timely compliance with all reporting deadlines, i.e., accounts payables/receivables to the regional office. Reviews/approves bad-debt write offs and invoice credit memos. Reviews and approves expenses up to $5000 spending limit. Oversees regular review of the Payment Processing Dashboard in Yardi for NSFs, failed payments, and other returned items. (Recommended:
First of the month and then weekly review thereafter.) Oversees the review of ProfitStars for all NSFs found in the Payment Processing Dashboard. Oversees the audits of security deposits through Bank of America Demographic Reports (BOA SD Activity) and analysis of Yardi security deposits against bank liability reports. Approves Final Billing Checklists completed by Assistant General Managers to ensure processing by IPS. Reviews and reconciles all resident-associated bank rec and cash transactions from the prior month Verify site team is compliant with purchase order processing through the Ariba system. Marketing, Leasing and Administrative Tasks Coordinates with the Resident Manager to oversee the smooth transition of apartment turnovers. Ensures the understanding of and adherence to all EEO and Affirmative Action updates which include Fair Housing/Equal Housing, Section 504 Self Evaluation of the Rehabilitating Act of 1973 and the Americans with Disabilities Act. Reports all requests for reasonable accommodations to the regional office. Assist with preparation of annual operating budgets. Responsible for staying within budgetary guidelines for items within one's control. Ensures that major budget items are completed as scheduled according to proper standards. Initiates and implements policies, procedures, forms, schedules and/or controls with the approval of the Senior General Manager to properly manage the staff and physical plants. Supervises appropriate building security measures, incident documentations and proper notifications of management, owners and/or insurance carriers where necessary. Assists Leasing Consultant with periodic comparable site analysis and comp grids as well as shopping of competition. Reviews BI and DQE reports on a weekly basis, work with leasing consultant on any errors reported. Assures all leases are properly prepared in the Online leasing application, signed by prospects and executed by the Property Manager as expeditiously as possible. Ensures that there is adequate coverage for the leasing office and maintenance at all times. This coverage may include 7 days a week, extended hours of operation or working on weekends, whichever method is appropriate. Has complete oversight over the renewal process and speaks with residents after the leasing agent has exhausted all attempts to negotiate a renewal. Ensures that all site staff employees have access to necessary computer software and hardware by completing the IT Checklist. Hiring, Training and Evaluations of Office/Maintenance Staff Supervises the performance of all office staff and Concierge. Approves all time sheets including O/T and temporary labor for submission to the regional office on a weekly basis. In conjunction with the Resident Manager, documents issues to be noted in performance evaluations and keeps the Senior General Manager fully apprised of the same. Drafts disciplinary and/or probationary letters to site level personnel and provides comprehensive backup for the Senior General Manager. Performs the initial screening and interview of applicants for the Admin Assistant,Concierge, Leasing as well as Resident Managers and recommends qualified applicants for Senior General Manager Interviews. Encourages site staff in completing Employee Engagement Survey. Works closely with Senior General Manager to create and execute Action Plan for Employee Engagement. Specific Site Program Administration Tasks Completes monthly budget variance reports (asset report) for submission to the Senior General Manager by the 10th of each month. Maintains a continuous list of project needs and concerns, both administrative and regarding the physical plant. Supervises/ensures adherence to site regulatory agreements. Leads the weekly operation meetings, ensures proper attendance, and upload the minutes/form (the creation of which may be delegated) to the Box drive on a weekly basis. Approves payroll for Resident Manager, Admin assistant, Leasing and Concierge. Resident/Landlord Relations Tasks Responsible for building's resident retention and acquisition efforts. Initiates introduction with new residents within 72 hours after move-in to assure quality control and confirm satisfaction with service that was provided. Confirms that residents are fully and properly notified of all issues that affect their residency. Thoroughly familiar with each site lease and enforces the House Rules and Regulations of the site as well as the Pet Agreements and any regulatory programs in place and documents significant violations of either. Attends court proceedings as required. Oversees Resident Manager in ensuring proper service to residents by thoroughly reviewing service request logs and following up on completed requests. Also, sets the lead in establishing proper service mentality in all dealings with residents. Maintenance Operations Tasks Oversees proper preventive maintenance schedules and ensures adherence to the same. Ensures compliance with contracts regarding work being performed by third party contractors. Establishes RFP's for major capital projects. Confirms appropriate market rate standards of curb appeals for all sites at all times. Special Projects As assigned by the Senior General Manager. Qualifications Three
years supervisory skills. Minimum of three (3) years' experience managing a team of Strong leadership, organizational and administrative Ability to manage a property as demonstrated by work experience including financial performance, customer service, communications, marketing, negotiation, crisis management, and Ability to analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management as demonstrated by business results in previous Experience in budget preparation and financial reporting, with a strong understanding of building operational systems, leasing and marketing, documentation and Five (5) years of knowledge of property management compliance practice and procedures related to Class A and Affordable property Ability to successfully resolve resident issues as demonstrated by work Ability to negotiate and manage contracts with 3rd party service providers as demonstrated by previous work Ability to supervise and develop employees and provide feedback and coaching to subordinates resulting in improved performance as demonstrated by experience in previous Ability to speak, read and write English as demonstrated by clear and concise written and verbal communications. Demonstrated ability to write reports in a clear, concise Ability to communicate at all levels. Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and Ability to perform basic Microsoft Office applications such as Word and Note:
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Please note that Related has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, Related employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law. #LU1 Overview Related Management Company is the owner and operator of a premier portfolio of assets valued at over Sixty billion. Our operating portfolio consists of a diversified mix of properties including luxury rental buildings, retail and commercial space, luxury condominium residences, affordable, and workforce housing located throughout the United States. As the owner and developer for the majority of the RMC portfolio, we have ensured that our buildings are the best assets in their respective submarkets. We provide a diligently maintained property management platform with dedicated professionals who consistently exceeds our residents' and commercial tenants' expectations. Our dedication to providing the highest and most personalized level of service is one of the hallmarks of the company and a key differentiator in the market. For more please visit www.Related.com . Related is an Equal Opportunity Employer For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https:
//www.related.com/privacy-policy
Salary Range:
$80K -- $100K
Minimum Qualification
Construction & Real EstateEstimated Salary: $20 to $28 per hour based on qualifications.
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