Legal Technology & Solutions Manager - Remote at Splunk in San Francisco, CA
You must be technically astute, and able to work independently, moving quickly from conversation to solution. You need to thrive in multitasking, be flexible, and enjoy working in the weeds to get things done. You have a high attention to detail, superb communication abilities, and never-ending curiosity. You also must be fun, as we are a great team. We live the mantra--work hard, have fun, make history! Personal Characteristics and Skills Demonstrate enthusiasm and resourcefulness while maintaining high degree of accountability, and attention to detail Take initiative to identify gaps or opportunities to improve processes and solutions Possesses strong organizational and project management skills Enjoy multi-tasking and operating independently and multi-functionally Show ability and desire to communicate with people across all levels in the organization who have varying levels of technological experience Able to understand, analyze and evaluate business processes and related software programs and systems Maintain enthusiasm and a sense of humor Be able to successfully work in a remote environment Responsibilities Analyze and provide assessments on the accuracy, reliability, and effectiveness of existing business processes and supporting systems, and recommend enhancements in system design, business processes, and new technology product offerings Build, implement, and maintain workflows using various tools as appropriate, e.g., Thinksmart Automation Platform (TAP), Smartsheets, Google Forms, JIRA, ServiceNow Lead requirement gathering sessions with business stakeholders and draft requirement documents to build solutions independently or in collaboration with IT Partner with technology teams and third parties in developing and implementing business requirements into actual solutions Manage the ongoing LGA technology roadmap, including assessing prioritization and communicating status Assist in identifying, designing, and developing metrics to assess employee use of technology applications, organizational effectiveness, and customer satisfaction Cultivate and administer operational support systems (e.g., project management, ticketing, knowledge management, task tracking incoming legal requests) for use in support of our various teams Manage the administration of other tools, applications, and processes used within the Legal & Global Affairs organization Other responsibilities as needed Requirements Bachelor's degree with excellent academic credentials Proven experience developing workflows on ThinkSmart Application Platform (TAP) Experience managing legal applications (e.g. Apttus, DocuSign, EthicsPoint, IPAN, IPFolio, Zapproved, Red Flag Group, SimpleLegal, etc.) Minimum of 8
full years in-house experience in legal operations, with an emphasis on legal technology Experience in a dynamic high-performing environment requiring a high level of responsiveness Experience working in-house at a technology company strongly preferred Expertise with Google Suite, Jira, SmartSheet, ServiceNow, a plus! Skilled in requirements gathering, user acceptance testing, implementing systems and process changes
Salary Range:
$100K -- $150K
Minimum Qualification
Legal & RegulatoryEstimated Salary: $20 to $28 per hour based on qualifications.
full years in-house experience in legal operations, with an emphasis on legal technology Experience in a dynamic high-performing environment requiring a high level of responsiveness Experience working in-house at a technology company strongly preferred Expertise with Google Suite, Jira, SmartSheet, ServiceNow, a plus! Skilled in requirements gathering, user acceptance testing, implementing systems and process changes
Salary Range:
$100K -- $150K
Minimum Qualification
Legal & RegulatoryEstimated Salary: $20 to $28 per hour based on qualifications.
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