Director of Product, Trust & Safety at Strava in San Francisco, CA
Strava is the leading social platform for athletes and the largest sports community in the world, with over 85 million athletes in 195 countries. If you sweat you're an athlete, and Strava's mobile apps and website connect millions of active people every day. Strava is hiring a Director of Product, Trust & Safety to lead our Trust & Safety Team. The Trust & Safety team identifies and solves the biggest problems that may put our athletes' physical and emotional safety at risk! In this role, you will have the opportunity to develop platform-wide solutions to mitigate abuse. As the Director of Product, Trust & Safety, you will be responsible for growing and scaling teams, processes, and tools. You will be tasked with connecting the big-picture with the small details that make elegant and fully thought-through solutions. You will also develop strategy, drive roadmaps, build risk systems and platforms, increase automation, and ensure operational excellence. You're excited about this opportunity because you will:
Develop, implement, own, and improve Trust & Safety processes Design scalable prevention and detection solutions that account for growth and product innovation Collaborate with key cross-functional stakeholders to mitigate risk across Strava Produce metrics to show the performance of the fraud prevention teams and systems for use in management reporting Manage complex escalations, including new policies and regulations, and quickly execute remediation strategies Build solutions that improve Trust & Safety capabilities across our platforms while enhancing the customer experience and improving our product You will be successful here by:
You can collaborate and influence at all levels of the organization effectively You have experience working in fast-paced, high-growth, and results orientated environment You have the ability to succeed in a highly collaborative team environment with multiple in-flight initiatives and stakeholders You use Agile or Scrum methodologies to drive projects from ideation to launch You can identify and analyze opportunities to improve the customer experience and drive operating efficiency to support the strategic and operational goals of Trust & Safety We're excited about you because:
7
years of consumer product management (or similar) experience. Familiarity with privacy, identity services and data accuracy issues is a big plus. A proven record for collaborating with a world-class team to build successful products. Experience working with ambiguity, make recommendations to a wide range of stakeholders, and deliver results
Salary Range:
$150K -- $200K
Minimum Qualification
Brand Marketing & ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Develop, implement, own, and improve Trust & Safety processes Design scalable prevention and detection solutions that account for growth and product innovation Collaborate with key cross-functional stakeholders to mitigate risk across Strava Produce metrics to show the performance of the fraud prevention teams and systems for use in management reporting Manage complex escalations, including new policies and regulations, and quickly execute remediation strategies Build solutions that improve Trust & Safety capabilities across our platforms while enhancing the customer experience and improving our product You will be successful here by:
You can collaborate and influence at all levels of the organization effectively You have experience working in fast-paced, high-growth, and results orientated environment You have the ability to succeed in a highly collaborative team environment with multiple in-flight initiatives and stakeholders You use Agile or Scrum methodologies to drive projects from ideation to launch You can identify and analyze opportunities to improve the customer experience and drive operating efficiency to support the strategic and operational goals of Trust & Safety We're excited about you because:
7
years of consumer product management (or similar) experience. Familiarity with privacy, identity services and data accuracy issues is a big plus. A proven record for collaborating with a world-class team to build successful products. Experience working with ambiguity, make recommendations to a wide range of stakeholders, and deliver results
Salary Range:
$150K -- $200K
Minimum Qualification
Brand Marketing & ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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