Senior BI Analyst - Trust & Safety (Remote)
Getaround connects safe, convenient, and affordable cars with people who need them to live and work. Our community includes guests who rely on our cars for on-demand mobility and hosts who share cars on our platform including those who operate their own car-sharing businesses. Our connected car technology allows guests to book and unlock a wide variety of vehicles directly from our app without ever having to meet anyone in person, carry an access card, wait in line, or coordinate picking up keys. Cars are parked 22 hours a day on average. When we share cars, we don't need as many on the road, which means fewer accidents, reduced traffic, and less space required for parking. Car sharing modernizes mobility by allowing people to connect multiple forms of efficient transportation for any type of use case. Studies have shown that when car sharing is available, people drive less and drive vehicles more appropriate for their use case, which can reduce household carbon emissions by up to 40%. Also, shared cars are used more frequently and retired more quickly, accelerating the adoption of newer, more energy-efficient vehicles. The Opportunity Getaround's Trust & Safety organization is focused on building and maintaining trust between hosts, guests, and Getaround. The organization takes a customer-centric, proactive approach to build trust, with the goal of fostering lasting customer relationships. To do so, the organization is responsible for identifying and mitigating key risks in various arenas including Payments and Collections, Fraud & Identity, Marketplace Quality, Physical Security, and Critical Incident Response. In this role, you will lead analytics for the Trust & Safety organization. This will include expanding on existing metrics, reporting on key metrics, analyzing trends, and supporting each Trust & Safety team in scoping new initiatives and doing impact analysis for newly launched initiatives. You will be actively involved in building the organization's strategy and executing the highest priority initiatives. Reporting to the Head of Trust & Safety, this is an exciting opportunity to join a rapidly scaling company in a highly impactful role. Join us and help to create a reliable and affordable transportation option for those who need it most while simultaneously creating economic opportunities for fleet-owning entrepreneurs. What You'll Do Own T&S metric definitions and key dashboards. Expand on existing metrics as the organization's strategy evolves. Build project prioritization and impact analysis framework to be used by all Trust & Safety teams. Scope impact of potential T&S initiatives and monitor impact of new initiatives. Build rules and other logic to support T&S initiatives. Build new program/project specific dashboards. Suggest new T&S initiatives across all programs. What You'll Bring 3
years experience working with data in a tech start-up or tech marketplace BA in quantitative field (economics, business, mathematics, statistics etc) Experience with project prioritization, scoping and impact analysis Fluency in SQL, experience with Looker or similar analytics tooling Strong business intuition and a customer-centric mindset Additonal Awesomness Fluency in Python a huge plus Domain knowledge in Trust & Safety, Fraud, or CX a huge plus
Salary Range:
$80K -- $100K
Minimum Qualification
Business Intelligence & AnalyticsEstimated Salary: $20 to $28 per hour based on qualifications.
years experience working with data in a tech start-up or tech marketplace BA in quantitative field (economics, business, mathematics, statistics etc) Experience with project prioritization, scoping and impact analysis Fluency in SQL, experience with Looker or similar analytics tooling Strong business intuition and a customer-centric mindset Additonal Awesomness Fluency in Python a huge plus Domain knowledge in Trust & Safety, Fraud, or CX a huge plus
Salary Range:
$80K -- $100K
Minimum Qualification
Business Intelligence & AnalyticsEstimated Salary: $20 to $28 per hour based on qualifications.
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