Service Design Lead, Internal Operations
3.
0 5 hours ago Full Job Description Datavant is a rapidly growing healthcare technology company with a mission to connect the world's health data.
By eliminating data silos in the healthcare industry, we aim to unlock opportunities to accelerate clinical data exchange, medical research, and help organizations design better ways to facilitate access, affordability, and quality of care leading to better patient outcomes.
By joining Datavant today, you're stepping onto a highly collaborative, fully remote team that is passionate about creating transformative change in healthcare.
We look for people who are smart, nice and get things done.
We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales.
Datavant is a distributed, remote-first team (no office locations) and we empower Datavanters to shape their working environment in a way that suits their needs - learn more here! The Job Datavant Ciox has two sides of its business, and this listing is focused on our Identified Data service & products; We are modernizing and expanding a powerful legacy manual record retrieval service network, and data governance platform.
Ex.
A person, provider, or business entity needs a medical record for various reasons - and our company can retrieve it for you at scale across many health systems throughout the United States; and we also help health systems release said information, understand where it's going or not going, while staying compliant.
Practically, we're talking about common modernization project initiatives (retiring old products, replacing them, introducing digitization via APIs, change management of users, and attempting to enhance the experience with modern tech stack and UX principles).
Once these things are achieved, the data network that will exist will gradually unlock many future opportunities for the different industries we're supporting; If we solve this challenge, we'll unlock the ability for patients to get their records in seconds, for life sciences companies to fully track and understand the impact of new therapies, and for providers to be able to see their patient's full medical history and recommend the right treatment at the right time.
As a Service Design Lead for Internal Ops you will be responsible for the designed experience that powers the internal operations of the business to become not just more productive, but unlocking their ability to provide a better customer's experience interacting with our service staff.
Internal Operations teams are the dedicated and hardworking backbone of our record retrieval service.
There's a lot of room for improvement here, and they need your help! Designers that love juicy backstage / ops and customer relationship management / change management problems - check us out.
Users Operations teams managing the work of manual and digital record retrieval Some of these teams are hourly employees pulling records via EMR or paper files in a cabinet, embedded within hospitals across the US Others are working remotely, handling queues of tasks such as ensuring information accuracy of human data entry and HIPAA approval compliance Technical team members such as Product Success, helping our clients onboard and navigate our service/product Primary Tasks Being ruthless with engineers about the internal user's perspective navigating our services and products ie.
daily differentiating between all the information an API can display on a webpage, and what a user actually needs to know in order to take action/achieve their goal Learning about a internal user journey (interviews, observation, product testing), and then the touchpoints they have with our customer (or fellow employees) in order to get what they need done - so you can document it (as maps, diagrams, wireframes, mockups, copywriting) for the benefit of product or process design recommendations and the rest of the team's broader context Guide conversations with product teams about testing and learning:
document assumptions, isolate what's testable, push for measurable success metrics and keep us accountable with tracking via analytics Challenging teams to validate concepts in a nimble way (ie.
hacking ideas using off the shelf tools) to optimize for learning, before sending engineers off to code Work within an ambiguous environment, truly, one day you may have a clear requirements document and another you will have to piece it together; or sometimes when you think a process should be documented already - you will get to be the one to do it for the first time Daily expectations Collaborating with several internal facing product teams (product manager, engineering managers, front end and full stack engineers) Recruiting, scheduling internal users for interviews or usability tests Documenting knowledge and reasoning for decision making Self driven time management - you'll have guidance on high level prioritization - but after that you'll be on the hook to figure out how to get it all done Support for a growing/maturing design competency within our organization (from lunch and learns about the customer, design crits, contributing to a cross-team front end component library, etc) Qualifications Min years
Experience:
7 years Helpful
Experience:
Case management tools, operations, natural language processing, change management, etc; interfaces between very old legacy systems and modern interfaces Minimum Education:
Bachelor's degree or trade school certification in User Experience Design, Behavioral Design, Human Computer Interaction, Multimedia, Anthropology, Graphic Design, etc Good to know Design maturity:
Should love a leadership opportunity.
Design and PMs are outnumbered by engineers by a lot - and the engineers are smart, have a high EQ and respect that customer experience is a differentiator in the marketplace - but you will be a guerilla fighter in the Zombie startup apocalypse.
Tooling:
It's the Wild West, the team is open to whatever works for each pod.
What design team has used in the last year:
Balsamiq, Figma, Pendo, LucidChart, Respondent, Maven, Asana, Zoom, Slack.
The one consistently used/widely adopted tool across our company is G-suite.
Culture:
The team you're joining is at the intersection of a very quickly scaled data startup, recently merged with a legacy records retrieval company.
We're also a fully distributed remote workplace - but our company does a great job of supporting minimum monthly opportunities to meet up to collaborate with your cross country team.
We are committed to building a diverse team of Datavanters who are smart, nice, and get things done where every Datavanter is empowered to bring their authentic self to their work.
We are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive.
We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.
Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation.
Salary ranges are developed with the support of benchmarks (competitive San Francisco rates for US-based roles) and industry best practices.
We're building a high-growth, high-autonomy culture.
We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact and less by title.
This means we default to simple job titles (e.
g.
, Software Engineer) rather than complex ones (e.
g.
, Senior Software Engineer).
The range posted is for a given job title, which can include multiple levels.
Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated salary range for this role is $120,000 - $180,000.
At the end of this application, you will find a set of voluntary demographic questions.
If you choose to respond, your responses will be used to help us identify areas of improvement in our recruitment process.
We can only see aggregate responses and are unable to view individual responses.
In fact, we aren't even able to see if you've responded or not! Responding is your choice and it will not be used in any way in our hiring process.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 5 hours ago Full Job Description Datavant is a rapidly growing healthcare technology company with a mission to connect the world's health data.
By eliminating data silos in the healthcare industry, we aim to unlock opportunities to accelerate clinical data exchange, medical research, and help organizations design better ways to facilitate access, affordability, and quality of care leading to better patient outcomes.
By joining Datavant today, you're stepping onto a highly collaborative, fully remote team that is passionate about creating transformative change in healthcare.
We look for people who are smart, nice and get things done.
We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales.
Datavant is a distributed, remote-first team (no office locations) and we empower Datavanters to shape their working environment in a way that suits their needs - learn more here! The Job Datavant Ciox has two sides of its business, and this listing is focused on our Identified Data service & products; We are modernizing and expanding a powerful legacy manual record retrieval service network, and data governance platform.
Ex.
A person, provider, or business entity needs a medical record for various reasons - and our company can retrieve it for you at scale across many health systems throughout the United States; and we also help health systems release said information, understand where it's going or not going, while staying compliant.
Practically, we're talking about common modernization project initiatives (retiring old products, replacing them, introducing digitization via APIs, change management of users, and attempting to enhance the experience with modern tech stack and UX principles).
Once these things are achieved, the data network that will exist will gradually unlock many future opportunities for the different industries we're supporting; If we solve this challenge, we'll unlock the ability for patients to get their records in seconds, for life sciences companies to fully track and understand the impact of new therapies, and for providers to be able to see their patient's full medical history and recommend the right treatment at the right time.
As a Service Design Lead for Internal Ops you will be responsible for the designed experience that powers the internal operations of the business to become not just more productive, but unlocking their ability to provide a better customer's experience interacting with our service staff.
Internal Operations teams are the dedicated and hardworking backbone of our record retrieval service.
There's a lot of room for improvement here, and they need your help! Designers that love juicy backstage / ops and customer relationship management / change management problems - check us out.
Users Operations teams managing the work of manual and digital record retrieval Some of these teams are hourly employees pulling records via EMR or paper files in a cabinet, embedded within hospitals across the US Others are working remotely, handling queues of tasks such as ensuring information accuracy of human data entry and HIPAA approval compliance Technical team members such as Product Success, helping our clients onboard and navigate our service/product Primary Tasks Being ruthless with engineers about the internal user's perspective navigating our services and products ie.
daily differentiating between all the information an API can display on a webpage, and what a user actually needs to know in order to take action/achieve their goal Learning about a internal user journey (interviews, observation, product testing), and then the touchpoints they have with our customer (or fellow employees) in order to get what they need done - so you can document it (as maps, diagrams, wireframes, mockups, copywriting) for the benefit of product or process design recommendations and the rest of the team's broader context Guide conversations with product teams about testing and learning:
document assumptions, isolate what's testable, push for measurable success metrics and keep us accountable with tracking via analytics Challenging teams to validate concepts in a nimble way (ie.
hacking ideas using off the shelf tools) to optimize for learning, before sending engineers off to code Work within an ambiguous environment, truly, one day you may have a clear requirements document and another you will have to piece it together; or sometimes when you think a process should be documented already - you will get to be the one to do it for the first time Daily expectations Collaborating with several internal facing product teams (product manager, engineering managers, front end and full stack engineers) Recruiting, scheduling internal users for interviews or usability tests Documenting knowledge and reasoning for decision making Self driven time management - you'll have guidance on high level prioritization - but after that you'll be on the hook to figure out how to get it all done Support for a growing/maturing design competency within our organization (from lunch and learns about the customer, design crits, contributing to a cross-team front end component library, etc) Qualifications Min years
Experience:
7 years Helpful
Experience:
Case management tools, operations, natural language processing, change management, etc; interfaces between very old legacy systems and modern interfaces Minimum Education:
Bachelor's degree or trade school certification in User Experience Design, Behavioral Design, Human Computer Interaction, Multimedia, Anthropology, Graphic Design, etc Good to know Design maturity:
Should love a leadership opportunity.
Design and PMs are outnumbered by engineers by a lot - and the engineers are smart, have a high EQ and respect that customer experience is a differentiator in the marketplace - but you will be a guerilla fighter in the Zombie startup apocalypse.
Tooling:
It's the Wild West, the team is open to whatever works for each pod.
What design team has used in the last year:
Balsamiq, Figma, Pendo, LucidChart, Respondent, Maven, Asana, Zoom, Slack.
The one consistently used/widely adopted tool across our company is G-suite.
Culture:
The team you're joining is at the intersection of a very quickly scaled data startup, recently merged with a legacy records retrieval company.
We're also a fully distributed remote workplace - but our company does a great job of supporting minimum monthly opportunities to meet up to collaborate with your cross country team.
We are committed to building a diverse team of Datavanters who are smart, nice, and get things done where every Datavanter is empowered to bring their authentic self to their work.
We are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive.
We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.
Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation.
Salary ranges are developed with the support of benchmarks (competitive San Francisco rates for US-based roles) and industry best practices.
We're building a high-growth, high-autonomy culture.
We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact and less by title.
This means we default to simple job titles (e.
g.
, Software Engineer) rather than complex ones (e.
g.
, Senior Software Engineer).
The range posted is for a given job title, which can include multiple levels.
Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated salary range for this role is $120,000 - $180,000.
At the end of this application, you will find a set of voluntary demographic questions.
If you choose to respond, your responses will be used to help us identify areas of improvement in our recruitment process.
We can only see aggregate responses and are unable to view individual responses.
In fact, we aren't even able to see if you've responded or not! Responding is your choice and it will not be used in any way in our hiring process.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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