Care Navigator
4.
1 San Francisco, CA San Francisco, CA Estimated:
$72K - $91.
2K a year Estimated:
$72K - $91.
2K a year 18 hours ago 18 hours ago 18 hours ago We've brought together an exceptional team at the intersection of clinical care, technology, and design to revolutionize how people connect with and receive care.
We're united by our collective personal experiences with the mental health care system and a desire to build a better one for everyone.
With that, we're excited and honored to have been recognized as one of the 2023 Bay Area Best Places to Work.
About the role Care Navigation is a specialized part of our Care Coordination team, a customer support team whose mission is to deliver and facilitate a best-in-class experience to our clients and to our clinical team.
Care Navigation owns outbound referral coordination, advocating for and supporting clients who are navigating the healthcare system.
Care Navigation operates at the juncture of many functions and collaborates with Clinical Care, Business Development, and Product Development.
You'll be responsible for coordinating referrals outside of Two Chairs and supporting clients who receive outbound referrals while they navigate the healthcare system.
This role is evolving as we continue to grow our business model, and the Care Navigation team scope may increase as we add service lines and build stronger partnerships in the service of exceptional client care.
Core Areas of Responsibility Referral Coordination (50%) Coordinate outbound referrals based on client's insurance coverage and original referral source.
Partner with case managers and providers in other health systems to determine patient availability and determine next steps.
Work through ambiguity and establish ongoing processes whenever possible.
Represent Two Chairs on the ground with some of our closest partners.
Client Communications (35%) Support clients who receive outbound referrals from Two Chairs primarily via email.
Serve as an empathetic point of contact as clients navigate the healthcare system.
Provide clients with the necessary contact information and scripting that they can use to advocate for themselves.
Clinician Communications (15%) Answer any questions for clinicians who submit outbound referrals.
Escalate cases as needed and collaborate with clinicians on more challenging cases.
Impact and Success Indicators Where you'll make an impact in the first 90 days:
Onboard into basic Care Navigation workflows Begin to work independently coordinating referrals and supporting clients Where you'll make an impact in the first year:
Handle any type of Care Navigation request Support with onboarding new Care Navigators Make healthcare more accessible by easing the referral process for both clients and clinicians You'll be successful if you are:
Comfortable speaking on the phone and communicating via email with a diverse range of clients and providers Excited about communicating efficiently, clearly, and comprehensively Knowledgable or interested in learning about complex healthcare systems Detail-oriented and excited about problem-solving to get the job done Excited about navigating a growing, rapidly changing, and sometimes ambiguous environment Empathetic and passionate about accessible mental healthcare.
Exposure to clinical settings is a plus, but not required.
Compensation & Benefits We offer perks and benefits that support the health and well-being of our teams, including:
PTO program, including a Winter Office Closing:
Christmas Day (Observed) through New Year's Day Comprehensive medical, dental, and vision coverage One-time $200 Work from Home reimbursement Annual $500 professional development stipend to support your professional development Annual $500 subsidized company contribution to your healthcare FSA Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle Paid parental leave About Two Chairs At Two Chairs, we are building a world where everyone has access to exceptional mental health care.
We do this by bringing people together at the intersection of clinical care, technology, and design.
We are passionate about mental health and excited to be a part of a team that is bringing personalized, data-driven therapy to California, Washington, and eventually nationwide.
Diversity, equity, and inclusion are the principles guiding how we build our business and teams.
We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.
Please stay alert to protect yourself from sophisticated job scams during the recruiting process.
Only emails that come from twochairs.
com are legitimate recruiting messages.
We conduct all interviews by phone or Google Video, and we will never ask you for money or to download software.
More tips from the FTC to avoid job scams:
https:
//www.
consumeraffairs.
com/news/ftc-offers-tips-on-avoiding-job-scams-041321.
html #LI-Remote #LI-AA1.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 San Francisco, CA San Francisco, CA Estimated:
$72K - $91.
2K a year Estimated:
$72K - $91.
2K a year 18 hours ago 18 hours ago 18 hours ago We've brought together an exceptional team at the intersection of clinical care, technology, and design to revolutionize how people connect with and receive care.
We're united by our collective personal experiences with the mental health care system and a desire to build a better one for everyone.
With that, we're excited and honored to have been recognized as one of the 2023 Bay Area Best Places to Work.
About the role Care Navigation is a specialized part of our Care Coordination team, a customer support team whose mission is to deliver and facilitate a best-in-class experience to our clients and to our clinical team.
Care Navigation owns outbound referral coordination, advocating for and supporting clients who are navigating the healthcare system.
Care Navigation operates at the juncture of many functions and collaborates with Clinical Care, Business Development, and Product Development.
You'll be responsible for coordinating referrals outside of Two Chairs and supporting clients who receive outbound referrals while they navigate the healthcare system.
This role is evolving as we continue to grow our business model, and the Care Navigation team scope may increase as we add service lines and build stronger partnerships in the service of exceptional client care.
Core Areas of Responsibility Referral Coordination (50%) Coordinate outbound referrals based on client's insurance coverage and original referral source.
Partner with case managers and providers in other health systems to determine patient availability and determine next steps.
Work through ambiguity and establish ongoing processes whenever possible.
Represent Two Chairs on the ground with some of our closest partners.
Client Communications (35%) Support clients who receive outbound referrals from Two Chairs primarily via email.
Serve as an empathetic point of contact as clients navigate the healthcare system.
Provide clients with the necessary contact information and scripting that they can use to advocate for themselves.
Clinician Communications (15%) Answer any questions for clinicians who submit outbound referrals.
Escalate cases as needed and collaborate with clinicians on more challenging cases.
Impact and Success Indicators Where you'll make an impact in the first 90 days:
Onboard into basic Care Navigation workflows Begin to work independently coordinating referrals and supporting clients Where you'll make an impact in the first year:
Handle any type of Care Navigation request Support with onboarding new Care Navigators Make healthcare more accessible by easing the referral process for both clients and clinicians You'll be successful if you are:
Comfortable speaking on the phone and communicating via email with a diverse range of clients and providers Excited about communicating efficiently, clearly, and comprehensively Knowledgable or interested in learning about complex healthcare systems Detail-oriented and excited about problem-solving to get the job done Excited about navigating a growing, rapidly changing, and sometimes ambiguous environment Empathetic and passionate about accessible mental healthcare.
Exposure to clinical settings is a plus, but not required.
Compensation & Benefits We offer perks and benefits that support the health and well-being of our teams, including:
PTO program, including a Winter Office Closing:
Christmas Day (Observed) through New Year's Day Comprehensive medical, dental, and vision coverage One-time $200 Work from Home reimbursement Annual $500 professional development stipend to support your professional development Annual $500 subsidized company contribution to your healthcare FSA Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle Paid parental leave About Two Chairs At Two Chairs, we are building a world where everyone has access to exceptional mental health care.
We do this by bringing people together at the intersection of clinical care, technology, and design.
We are passionate about mental health and excited to be a part of a team that is bringing personalized, data-driven therapy to California, Washington, and eventually nationwide.
Diversity, equity, and inclusion are the principles guiding how we build our business and teams.
We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.
Please stay alert to protect yourself from sophisticated job scams during the recruiting process.
Only emails that come from twochairs.
com are legitimate recruiting messages.
We conduct all interviews by phone or Google Video, and we will never ask you for money or to download software.
More tips from the FTC to avoid job scams:
https:
//www.
consumeraffairs.
com/news/ftc-offers-tips-on-avoiding-job-scams-041321.
html #LI-Remote #LI-AA1.
Estimated Salary: $20 to $28 per hour based on qualifications.
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