Program Manager, Customer Immersion
The successful candidate will join the Global Product Services (GPS) team within Meta s Global Operations (GO) organization, dedicated to building a service engine that solves today's customers problems and prevents tomorrow's.
The team combines deep product expertise with operational and analytical skills to design and manage scalable processes that support millions of advertisers across multiple products.
GPS is made up of multiple teams that focus on connecting product teams with customers, alpha/beta product testing, and providing operational and technical support for business products.
A Customer Immersion is a series of conversations that bring product teams and customers together around a focused topic, driving product development by creating a better understanding of real-life business challenges, market opportunities and industry insights.
The management of the immersion experiences is critical in providing learning opportunities for our product teams, and in fostering mutually valuable exchanges between our partners and Facebook.
As an Immersion Program Manager, you will partner with product teams (Product Marketing Managers, Product Managers, Designers, Researchers, Engineers, and others) to provide best in class end-to-end operational and strategic support to enable seamless and high-quality engagements with businesses.
You will prioritize immersion requests and manage immersion execution, allowing FB product teams to connect with clients around the globe and creating a platform for business to share insights.
Program Manager, Customer Immersion ResponsibilitiesRun cross-functional virtual meetings to understand immersion goals and to prepare teams for direct client interactionsWork with our Sales teams to identify appropriate clients for each client meetingWork directly with clients to coordinate scheduling of client meetings and set expectationsCompile key product and market information into client briefs and immersion prep documentsWork with vendors to provide in market translation supportCoordinate and lead team debrief sessionsCommunicate proactively to mitigate challenges, roadblocks in immersion preparationSimultaneously manage multiple immersion projects on different product teamsMinimum Qualifications2
years of experience working in Operations, Strategy Consulting, or Program ManagementBachelor s degreeExperience managing relationships in an organization both internally and externallyCommunication skills and experience collaborating with a team and cross-functional partnersExperience organizing project plans, setting priorities and developing timelinesPreferred QualificationsExperience in Sales or AdvertisingExperience working in a fast-paced, ambiguous environmentLocationsAbout MetaMeta builds technologies that help people connect, find communities, and grow businesses.
When Facebook launched in 2004, it changed the way people connect.
Apps like Messenger, Instagram and WhatsApp further empowered billions around the world.
Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
If you need support, please reach out to accommodations-ext@fb.
com.
$66,206/year to $114,000/year
bonus
equity
benefits Individual pay is determined by skills, qualifications, experience, and location.
Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable.
In addition to base salary, Meta offers benefits.
Learn more about benefits at Meta.
Related Job OpeningsLos Angeles, CA
4 MoreAustin, TX
3 MoreLos Angeles, CA
6 MoreAustin, TX
1 MoreSunnyvale, CA
5 MoreAustin, TX
2 More.
Estimated Salary: $20 to $28 per hour based on qualifications.
The team combines deep product expertise with operational and analytical skills to design and manage scalable processes that support millions of advertisers across multiple products.
GPS is made up of multiple teams that focus on connecting product teams with customers, alpha/beta product testing, and providing operational and technical support for business products.
A Customer Immersion is a series of conversations that bring product teams and customers together around a focused topic, driving product development by creating a better understanding of real-life business challenges, market opportunities and industry insights.
The management of the immersion experiences is critical in providing learning opportunities for our product teams, and in fostering mutually valuable exchanges between our partners and Facebook.
As an Immersion Program Manager, you will partner with product teams (Product Marketing Managers, Product Managers, Designers, Researchers, Engineers, and others) to provide best in class end-to-end operational and strategic support to enable seamless and high-quality engagements with businesses.
You will prioritize immersion requests and manage immersion execution, allowing FB product teams to connect with clients around the globe and creating a platform for business to share insights.
Program Manager, Customer Immersion ResponsibilitiesRun cross-functional virtual meetings to understand immersion goals and to prepare teams for direct client interactionsWork with our Sales teams to identify appropriate clients for each client meetingWork directly with clients to coordinate scheduling of client meetings and set expectationsCompile key product and market information into client briefs and immersion prep documentsWork with vendors to provide in market translation supportCoordinate and lead team debrief sessionsCommunicate proactively to mitigate challenges, roadblocks in immersion preparationSimultaneously manage multiple immersion projects on different product teamsMinimum Qualifications2
years of experience working in Operations, Strategy Consulting, or Program ManagementBachelor s degreeExperience managing relationships in an organization both internally and externallyCommunication skills and experience collaborating with a team and cross-functional partnersExperience organizing project plans, setting priorities and developing timelinesPreferred QualificationsExperience in Sales or AdvertisingExperience working in a fast-paced, ambiguous environmentLocationsAbout MetaMeta builds technologies that help people connect, find communities, and grow businesses.
When Facebook launched in 2004, it changed the way people connect.
Apps like Messenger, Instagram and WhatsApp further empowered billions around the world.
Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
If you need support, please reach out to accommodations-ext@fb.
com.
$66,206/year to $114,000/year
bonus
equity
benefits Individual pay is determined by skills, qualifications, experience, and location.
Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable.
In addition to base salary, Meta offers benefits.
Learn more about benefits at Meta.
Related Job OpeningsLos Angeles, CA
4 MoreAustin, TX
3 MoreLos Angeles, CA
6 MoreAustin, TX
1 MoreSunnyvale, CA
5 MoreAustin, TX
2 More.
Estimated Salary: $20 to $28 per hour based on qualifications.
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