Principal Technical Enablement Manager - ITSM
OverviewWorking at AtlassianAtlassians can choose where they work whether in an office, from home, or a combination of the two.
That way, Atlassians have more control over supporting their family, personal goals, and other priorities.
We can hire people in any country where we have a legal entity.
Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
This is a remote position serving a global audience, ideally located in North America.
Your future teamAt Atlassian:
Sales Enablement is a creative, data-driven blend of art and science.
We build learning journeys with passion and best practices while proactively consulting data to deliver results.
In the Technical Enablement role, we combine deep market & solution knowledge with a passion for upskiling our most technical sellers leveraging skills across Instructional Design, Project Management, and Facilitation.
As a Principal Technical Enablement Manager supporting ITSM, you'll report to the Sr.
Manager of Ongoing Readiness and be a strategic advisor, content creator, curriculum owner, and mentor all in one.
It's not just about sharing information; it's about making positive changes in behavior that benefit our business and customers.
Our Ongoing Readiness team designs learning programs, creates e-learnings and training sessions, and supports transformational initiatives.
We handle projects from start to finish, aiming to improve existing methods and boost revenue-generating activities.
ResponsibilitiesEstablish and maintain technical expertise on new and emerging Atlassian ITSM technology, products, solutions, & GTM strategiesProactively engage with cross functional teams to effectively plan, prioritize, execute & follow-up identify, prioritize, develop, and execute successful enablement plans, assets, and programs at scale for our technical sales teamsAbility to effectively plan, prioritize, execute, and follow-up in a timely manner and anticipate problems and roadblocks.
Collaborate effectively with the broader Sales Onboarding & Ongoing Readiness teamsPartner with SMEs and cross-functional teams on development and delivery of enablement content that can be adjusted to meet the needs of technical audiences with varying levels of technical depthBenchmark, track, and report on metrics using these insights to improve programsSupport creation of technical content including how to implement specific use cases or best practices for new technologiesLead Technical enablement activities that result in the possession & mastery of the right knowledge, assets, and tools to differentiate and sell Atlassian solutionsUphold and share Atlassian's valuesQualificationsHave a Bachelor's degree in Computer Science, Information Systems, Engineering, Business or a related field.
A Master's degree or MBA will be advantageous.
Have a minimum of 3 years of experience in a technical sales, sales engineer, or sales training role within the ITSM space.
Have a strong understanding of ITSM solutions & market trends, with experience in ITSM tools like Service Now, Jira Service Management, etc.
Develop and manage cross-functional projects & relationships at all levels without direct authorityBuild and manage solutions and enablement programs, from business case creation and approval to high-level roadmaps and education/communication plansPossess the product & solution depth required of our Technical Sales teams, acting as liaison between field observations and GTM strategiesApply a strong understanding of adult learning theory and instructional design with creative and actionable ideas that establish a world class technical enablement program in a fast-paced, dynamic environmentCompensationAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs.
To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline.
Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones.
For this role, our current base pay ranges for new hires in each zone are:
Zone A:
$172,900 - $230,500Zone B:
$155,600 - $207,400Zone C:
$143,500 - $191,300This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.
atlassian.
com/payzones for more information on which locations are included in each of our geographic pay zones.
However, please confirm the zone for your specific location with your recruiter.
#LI-RemoteOur perks & benefitsAtlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community.
Our offerings include health coverage, paid volunteer days, wellness resources, and so much more.
Visit go.
atlassian.
com/perksandbenefitsto learn more.
About AtlassianAt Atlassian, we're motivated by a common goal:
to unleash the potential of every team.
Our software products help teams all over the planet and our solutions are designed for all types of work.
Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success.
To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process.
Simply inform our Recruitment team during your conversation with them.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, visit go.
atlassian.
com/crh.
Job SummaryCategory:
Sales.
Estimated Salary: $20 to $28 per hour based on qualifications.
That way, Atlassians have more control over supporting their family, personal goals, and other priorities.
We can hire people in any country where we have a legal entity.
Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
This is a remote position serving a global audience, ideally located in North America.
Your future teamAt Atlassian:
Sales Enablement is a creative, data-driven blend of art and science.
We build learning journeys with passion and best practices while proactively consulting data to deliver results.
In the Technical Enablement role, we combine deep market & solution knowledge with a passion for upskiling our most technical sellers leveraging skills across Instructional Design, Project Management, and Facilitation.
As a Principal Technical Enablement Manager supporting ITSM, you'll report to the Sr.
Manager of Ongoing Readiness and be a strategic advisor, content creator, curriculum owner, and mentor all in one.
It's not just about sharing information; it's about making positive changes in behavior that benefit our business and customers.
Our Ongoing Readiness team designs learning programs, creates e-learnings and training sessions, and supports transformational initiatives.
We handle projects from start to finish, aiming to improve existing methods and boost revenue-generating activities.
ResponsibilitiesEstablish and maintain technical expertise on new and emerging Atlassian ITSM technology, products, solutions, & GTM strategiesProactively engage with cross functional teams to effectively plan, prioritize, execute & follow-up identify, prioritize, develop, and execute successful enablement plans, assets, and programs at scale for our technical sales teamsAbility to effectively plan, prioritize, execute, and follow-up in a timely manner and anticipate problems and roadblocks.
Collaborate effectively with the broader Sales Onboarding & Ongoing Readiness teamsPartner with SMEs and cross-functional teams on development and delivery of enablement content that can be adjusted to meet the needs of technical audiences with varying levels of technical depthBenchmark, track, and report on metrics using these insights to improve programsSupport creation of technical content including how to implement specific use cases or best practices for new technologiesLead Technical enablement activities that result in the possession & mastery of the right knowledge, assets, and tools to differentiate and sell Atlassian solutionsUphold and share Atlassian's valuesQualificationsHave a Bachelor's degree in Computer Science, Information Systems, Engineering, Business or a related field.
A Master's degree or MBA will be advantageous.
Have a minimum of 3 years of experience in a technical sales, sales engineer, or sales training role within the ITSM space.
Have a strong understanding of ITSM solutions & market trends, with experience in ITSM tools like Service Now, Jira Service Management, etc.
Develop and manage cross-functional projects & relationships at all levels without direct authorityBuild and manage solutions and enablement programs, from business case creation and approval to high-level roadmaps and education/communication plansPossess the product & solution depth required of our Technical Sales teams, acting as liaison between field observations and GTM strategiesApply a strong understanding of adult learning theory and instructional design with creative and actionable ideas that establish a world class technical enablement program in a fast-paced, dynamic environmentCompensationAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs.
To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline.
Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones.
For this role, our current base pay ranges for new hires in each zone are:
Zone A:
$172,900 - $230,500Zone B:
$155,600 - $207,400Zone C:
$143,500 - $191,300This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.
atlassian.
com/payzones for more information on which locations are included in each of our geographic pay zones.
However, please confirm the zone for your specific location with your recruiter.
#LI-RemoteOur perks & benefitsAtlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community.
Our offerings include health coverage, paid volunteer days, wellness resources, and so much more.
Visit go.
atlassian.
com/perksandbenefitsto learn more.
About AtlassianAt Atlassian, we're motivated by a common goal:
to unleash the potential of every team.
Our software products help teams all over the planet and our solutions are designed for all types of work.
Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success.
To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process.
Simply inform our Recruitment team during your conversation with them.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, visit go.
atlassian.
com/crh.
Job SummaryCategory:
Sales.
Estimated Salary: $20 to $28 per hour based on qualifications.
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