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Customer Service and Group Sales Administrator

Customer Service and Group Sales Administrator

Primary Responsibility:


From the front desk, the Customer Service and Group Sales Administrator will be providing assistance with customer inquiries, customer concerns, reservations, ticket order processing, revenue reconciliation, and ongoing communication with customers.


Specific Duties:



  • Provide a high level of customer service to all customers in person and over the phone

  • Provide program content, product description, schedule information, and general information to new and existing customers over the phone and in person 

  • Actively interface with customers/group tour planners 

  • Book group reservations using Galaxy software

  • Manage the charitable donation program

  • Address and resolve customer issues

  • Keep abreast of Blue & Gold Fleet and SF Bay Ferry services, facilities, and events as they relate to trade needs and the Blue & Gold Fleet Website

  • Light administrative duties to support the smooth functioning of the office

  • Work with multiple Blue & Gold Fleet departments and outside agencies


Come join Blue & Gold Fleet, the premier provider of ferry and water excursion service on the SF bay and be the reason that people fall in love with the bay. We are currently seeking a Customer Service and Group Sales Administrator to join our dynamic team. We are committed to our visitor and employee experience! As part of our team, you will discover that the pursuit of excellence is truly a rewarding aspect of your career with Blue & Gold Fleet. We strive to provide a work environment that is conducive to both personal and professional growth.


The ideal candidate must possess strong communication skills, ability to work under pressure, multitask efficiently in a fast-paced environment and be able to deliver exceptional customer service. The Customer Service and Group Sales Administrator will be the first point of contact for visitors.


Blue & Gold Fleet is an equal opportunity employer.


All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.


https://app.hiremojo.com/mojo/jobs/#/candidate-experience/jobs/459520679?sourceType=20
BG 2063 CSGS 201803-2

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