Information Technology Specialist
U.S. citizens or U.S. Nationals; no prior Federal experience is required.This opportunity is also open to Status eligibles under Announcement 21-MINT-9. Please refer to that announcement for details on open period, eligibility, and how to apply. As an Information Technology Specialist (Date Center-Level 2), you will:
Provide in-depth support and lead problem-solving and implementation efforts for specific technology services, hardware, products or applications. Respond to system alerts from network, application and server performance issues or outages, inquiries and requests for assistance with organization's complex server, application and network problems, and resolves customer inquiries and Data Center Level 1 escalated tickets for one or more products or services. Analyze complex issues and determine appropriate technical support or vendor to resolve problems and escalates very difficult and complex problems to the next level of support as required by documented procedures. Mentor Level 1 team members to broaden team knowledge and technical skills. Provide oversight of the contractors' day-to-day activity of the data center operations throughout the US Mint data center. You must meet the following requirements by the closing date of this announcement.For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes:
- Providing hands on Infrastructure and operations support; AND - Configuring and optimizing network, servers, workstations, routers and switches; AND - Diagnosing and resolving network problems; AND - Operational support services that complement business processes.In addition to meeting specialized experience, applicants must also show proficiency in:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Estimated Salary: $20 to $28 per hour based on qualifications.
Provide in-depth support and lead problem-solving and implementation efforts for specific technology services, hardware, products or applications. Respond to system alerts from network, application and server performance issues or outages, inquiries and requests for assistance with organization's complex server, application and network problems, and resolves customer inquiries and Data Center Level 1 escalated tickets for one or more products or services. Analyze complex issues and determine appropriate technical support or vendor to resolve problems and escalates very difficult and complex problems to the next level of support as required by documented procedures. Mentor Level 1 team members to broaden team knowledge and technical skills. Provide oversight of the contractors' day-to-day activity of the data center operations throughout the US Mint data center. You must meet the following requirements by the closing date of this announcement.For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes:
- Providing hands on Infrastructure and operations support; AND - Configuring and optimizing network, servers, workstations, routers and switches; AND - Diagnosing and resolving network problems; AND - Operational support services that complement business processes.In addition to meeting specialized experience, applicants must also show proficiency in:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
- Department:
2210 Information Technology Management - Salary Range:
$93,587 to $121,668 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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