Analyst, Loyalty Analytics and Client Insights
Job ID:
188488
Location Name:
CA-FSC SF Off (0174)
Address:
525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type:
Full Time
Position Type (Regular/Temporary):
Regular
Job Function:
Business Strategy & Innovation
Your role at Sephora:
As an Analyst on the Loyalty Analytics and Client Insights team, you will play a critical role in supporting Sephora s marketing, and client loyalty organizations. This person will dive deep into our abundant marketing, merchandising, and sales data to find valuable client insights, liase with IT to ensure accurate and comprehensive data, and deliver a variety of priority reports and dashboards. The successful candidate has strong analytic/programming skills, attention to detail in validating accurate data outputs, and a passion for all things beauty. The position reports to the Senior Manager of Loyalty Analytics and Client Insights and will be a lead in ensuring accurate client data and reporting for various business areas in Sephora.
Position
Responsibilities:
- Analyze large volumes of client data and use it to inform how we define client-centric strategies to grow our business
- Manage, maintain, optimize and develop weekly and monthly reports and dashboards designed to provide client insights that impact enterprise decision-making at the executive level. This includes ensuring data integrity and evolving dashboards as priorities shift.
- Take advantage of tools, such as Tableau, and internal resources to ensure that dashboard processes/socialization are as automated and efficient as possible
- Synthesize complex data analytics into easily understood concepts and create data visualizations that will be shared at all levels of management
- Perform ad hoc analysis to answer strategic business questions
Qualifications:
- Bachelor s/Master s in Applied Mathematics, Statistics, Analytics, Operations Research, Economics/Econometrics, Engineering or another relevant quantitative field
- Strong Analytics background with 0-3 years experience in an Analytics role
- Strong SQL skills
- Expertise with Tableau desired
- Exceptional problem solving and analysis skills
- Fast Learner who is eager to dive into the data and expand their analytics skills
- Excellent communication skills able to articulate findings that are not always straightforward or intuitive
- Intellectual curiosity and willingness to accept feedback
- Superb attention to detail
- Ability to work with tight deadlines and handle multiple projects
You ll love working here because:
- The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
- The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams people you can be proud to work with.
- The product. Employees enjoy a product discount and receive free product ( gratis ) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
- The business. It feels good to win and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world with the awards and accolades to back it up.
- The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and Summer Fridays (half-days every Friday between Memorial and Labor Day) and so much more.
- The LVMH family. Sephora s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.
Working at Sephora s Field Support Center (FSC)
Our North American operations are based in the heart of San Francisco s Financial District, but you won t hear us call it a headquarters it s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it s not broken, fix it.
Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
COMPANY Overview:
SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Mo t Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.
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