WW Customer Success Lead
We are pre-launch start-up at Amazon and looking for a Customer Obsessed individual to champion the customer across our team.
This role sits at the intersection of customer support, engagement, product, and GTM to ensure we are rapidly identifying and addressing customer pain points in our product and business strategy.
As a new technology, we need someone who is undaunted by the unknown and uses customer data to illuminate the path forward for our team.
You will be in the driver's seat as we invent the future on behalf of our customers.
The ideal candidate has a track record of leading a cross-functional team through ambiguous and high-pressure entrepreneurial situations, has impeccable communication and project management skills, and has demonstrable experience in launching novel customer insights programs.
You need to be comfortable developing and implementing a strategy then iterating as you learn.
You are able to own projects and work autonomously to deliver results that scale as the business grows.
Key Responsibilities Drive a global customer strategy across multiple customer segments Develop our Voice of Customer program to identify key actions the team can take in the near and long-term to foster an innovative pipeline that continues to delight customers Partner with Product Managers to develop features that move the needle in customer satisfaction.
Identify new methodologies to collect and quickly disseminate customer insights Maintain backlog of top customer pain points Develop mechanisms to broadly share customer insights (e.
g.
, monthly meetings, weekly emails) Own reporting on customer success metricsAbout UsInclusive Team Culture:
Here at Amazon, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance:
Our team puts a high value on work-life balance.
It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life.
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.
We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth:
Our team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
This role sits at the intersection of customer support, engagement, product, and GTM to ensure we are rapidly identifying and addressing customer pain points in our product and business strategy.
As a new technology, we need someone who is undaunted by the unknown and uses customer data to illuminate the path forward for our team.
You will be in the driver's seat as we invent the future on behalf of our customers.
The ideal candidate has a track record of leading a cross-functional team through ambiguous and high-pressure entrepreneurial situations, has impeccable communication and project management skills, and has demonstrable experience in launching novel customer insights programs.
You need to be comfortable developing and implementing a strategy then iterating as you learn.
You are able to own projects and work autonomously to deliver results that scale as the business grows.
Key Responsibilities Drive a global customer strategy across multiple customer segments Develop our Voice of Customer program to identify key actions the team can take in the near and long-term to foster an innovative pipeline that continues to delight customers Partner with Product Managers to develop features that move the needle in customer satisfaction.
Identify new methodologies to collect and quickly disseminate customer insights Maintain backlog of top customer pain points Develop mechanisms to broadly share customer insights (e.
g.
, monthly meetings, weekly emails) Own reporting on customer success metricsAbout UsInclusive Team Culture:
Here at Amazon, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance:
Our team puts a high value on work-life balance.
It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life.
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.
We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth:
Our team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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